The numbers never quite tell the full story of great remodeling companies. But, they are often a good starting point. Last year, the 23-plus employees of FBN Construction in Boston collaborated on about 100 jobs that grossed nearly $10 million in revenue. What conveys a fuller picture is to know the ongoing industry, community and business focus of the company’s owner, John DeShazo, the NAHB Remodeler of the Month for March 2008.

Over a 28-year career, he and his partner Bobby Ernst have not only built FBN into a profitable full-service remodeling company with an impeccable reputation in New England, but he has also been a leader in industry associations and in his local community throughout that period. Lately he’s been involved with NAHB at a national level while other members of the FBN team have stepped in to contribute their time to organizations like the American Society of Interior Designers, the Builders Association of Greater Boston and the Boston Society of Architects.

“The great part is that we have split it up among the team,” says DeShazo. “So there are people who are interested in doing things in different areas.”

The professionalism of FBN and its stature as a leading-edge firm among all small businesses — not just within the remodeling industry — says perhaps the most about why DeShazo was selected for this award. Over the past several years, beginning with DeShazo’s involvement in one of the NAHB’s peer-to-peer business improvement groups, the Remodeler 20 Club known as the Parrot Heads, he has put FBN on a path of continual improvement and Total Quality Management. Most recently and most ambitiously, the company embarked on a multiyear business improvement journey designed to lead to the top honor among TQM companies, the Malcomb Baldridge Award. DeShazo says the company’s current focus is on the continual improvement process that is part-and-parcel of quality management, not on the award itself.

“Our goal is not to go for a Baldridge Award. That has not been where we set our sights,” DeShazo explains. “Our focus has been on consistent quality improvement to the point where there might be somebody in this company someday that might take the reins and do it. I can’t imagine it right now, but it may happen. It really takes a concerted effort that is hard for companies to achieve.”