What is the most successful invention in the history of mankind? If your answer to this question is “the Internet,” you would be correct. And, of course, what drives the Internet is the public’s desire for information.

So, to draw potential clients into a showroom, it makes good marketing sense for kitchen and bath firms to position themselves as the key information resource in their area for these kinds of projects.

Marketing experts believe that it is virtually impossible to differentiate the quality of services such as those that ultimately create a kitchen or bath. They can only be differentiated by the way that they are delivered to the prospect. The use of consumer seminars, published booklets and speaking engagements serve this purpose extraordinarily well.

Intangibility Factor

Prospective buyers need to understand that unlike cars, clothing or jewelry, kitchens and baths are largely intangible products. They become tangible products only through a unique process of interviewing, selecting, designing, estimating, consulting, ordering, scheduling, coordinating and installing on time an incredible number of products, parts, fixtures, surface materials and minute details.

Only then, after using the completed kitchen or bath, will the buyer know how well the tangible product will perform.

To accomplish all of this requires people with extraordinarily diverse skills, product knowledge and professionalism. Indeed, it’s the intangibles – the process and the people following that unique process – that can make or break a project’s success. If a kitchen or bath does not fit as designed and specified, or it doesn’t function properly for the buyer’s individual needs, the results can be just terrible.

Consumer Seminars

For that reason, educating consumers about the intangibility of kitchens and baths, and the right way to buy a kitchen or bath, is critical. One of the best vehicles to accomplish this end is to conduct consumer seminars.
While best presented in your showroom, these can also be conducted in remote locations such as a bookstore, library “community room” or a hotel room. The key, particularly in these economically tougher times, is to present subjects of interest to consumers that have a value-based message.

Members in our group report that the following three seminars that were developed for them have resonated very well with their target customers:

• How to Save Thousands on a Designer Kitchen or Bath
  
• How Much Should a Good Kitchen Cost?
  
• How Much Should a Good Bathroom Cost?